PREORDER HELP CENTER
When will I receive my preorder item?
Preorders will be shipped an estimated 6-8 weeks from order date.
Current estimated shipping range:
September 10-24th
What happens if my order contains both pre-order and in-stock items?
Your entire order will ship together once all pre-order items become available.
If you would like an in-stock item to ship sooner, it must be placed in a separate order.
Can I change my order?
During the preorder window, we are more than happy to make changes to your order! Please make sure to include your order number in your message.
What happens if the estimated shipping timeline is delayed?
Delays are rare, but pre-order timelines are estimates and may occasionally be affected by unexpected production or transit issues. If the expected shipping timeline changes significantly, we’ll notify you by email as soon as we know.
How do I track my package?
You will only be able to track your order once it ships!
Once your order ships:
Please check the email you provided at checkout for all updates regarding your shipment. (Check your spam/promotions folder if you can't find it)
How do I wash my hoodie?
Flip your hoodie inside-out and wash on cold/delicate. Air dry for best results. (If you must machine dry your hoodie, tumble dry on the coldest setting)
A helpful tip: hoodie drawstrings can come out in the wash. To prevent this, tie your drawstrings in a knot before washing.
Returns and Exchanges
Once your order is delivered, you have 14 days to return your item :)
Click here to start a return/exchange.
Click here for our full return policy.
Note: Orders purchased on sale can be exchanged for a different size of the same item or returned for store credit. International exchanges/returns are only accepted from UK, CA, and AU.
CONTACT US
We respond daily Monday - Friday!
Average response time: 12-24 hours
Thank you for supporting our small business!



