HELP CENTER
Returns and Exchanges
Click here to start a return/exchange.
Click here for our full return policy.
I received the wrong product/size.
We are SO sorry for this inconvenience but will absolutely ensure you receive the correct product in no time! Feel free to reach out using the contact form below OR for much quicker resolution, click the following link:
Click here to initiate a replacement!
Again, I am so sorry for this inconvenience. In my small, growing business, I am always looking for ways to improve our processes and regularly work with my fulfillment team to reduce errors. I am so grateful for your business and appreciate your patience as we correct our mistake!
- Mia, Owner, Dandy Worldwide
Package shows "delivered" but is not here?
Recently, packages are being prematurely marked DELIVERED by the post office when they are still in transit. Please wait 5 days for your package to arrive after being marked as DELIVERED before reaching out. Contacting your local post office generally speeds up this process.
It's been 5 days and I still haven't received my package. What now?
Click Here to initiate a replacement.
Can I change/cancel my order?
Because of our fast-paced shipping process, we cannot guarantee changes/cancellation to your order.
If you reach out to us using the contact form below, we will do our best to change/cancel your order before the fulfillment process begins. If your package has been shipped, we are unable to change/cancel your order. (Please check your email to confirm your order has not shipped before reachout out to us)
NOTES: If you need to request a shipping address change, please provide the new address in your message.
How do I track my package?
Please check the email you provided at checkout for all updates regarding your shipment.
(Check your spam/promotions folder if you can't find it)
How do I wash my hoodie?
Flip your hoodie inside-out and wash on cold/delicate. Air dry for best results. (If you must machine dry your hoodie, tumble dry on the coldest setting)
A helpful tip: hoodie drawstrings can come out in the wash. To prevent this, tie your drawstrings in a knot before washing.
My tracking shows "returned to sender"?
Return-to-sender packages usually take 1-2 weeks to redeliver back to us. Once received, we will refund and cancel your order. We recommend reordering with a different address :)
Packages returned to sender due to customer address error will be canceled and refunded with the "return to sender" rate deducted from the refund.
CONTACT US
