Frequently Asked Questions

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Packages are usually fulfilled from our warehouse 1-2 business days from your order date. 

All of our shipping time estimations are listed with the shipping options you choose at the time of checkout. We offer FREE 6-10 business day shipping all the way to Next-Day Shipping if you need it rushed.

PLEASE NOTE:

We make every effort to ensure that your order is processed and shipped in a timely manner. However, we cannot control external factors such as weather, natural disasters, or carrier delays that may impact the delivery time of your order.

As a result, we cannot guarantee a specific delivery date or time and we are not responsible for any shipping delays that may occur once your order has been shipped. We apologize for any inconvenience this may cause.

We do not offer refunds for shipping charges due to delays caused by external factors. We understand that this may be frustrating, but we hope you understand that we have no control over these circumstances.

As a starting business, we are constantly looking for ways to improve as we grow. Thank you for your support and understanding!

Here are some best practices for caring for your embroidered product:

  • Turn the sweatshirt inside out before washing to protect the embroidery.
  • Wash the sweatshirt in cold water on a gentle cycle to prevent shrinking and damage to the embroidery.
  • Use a mild detergent and avoid using bleach or fabric softeners, as these can cause discoloration and damage to the embroidery.
  • We recommend avoiding using the dryer if possible, as high heat can potentially cause the embroidery to warp. Instead, hang the sweatshirt to air dry.
  • If you must use a dryer, use a low or no heat setting and remove the sweatshirt while it is still slightly damp to prevent over-drying and damage to the embroidery.

Currently, we ship to USA, Canada, Mexico, Australia, New Zealand, Singapore, South Korea, Hong Kong, and Isreal.  Follow our Instagram for updates on shipping regions. 

All of our hoodies are UNISEX (men's) sizes. Please check the floating "Size Guide" tab on the right side of each product page for size recommendations. 

Currently, we have two types of hoodie fits. Our Premium "Oversized Lux Hoodies" and our Original Hoodies

Our Premium "Oversized Lux Hoodies" are a raglan fit, meaning they are seamless at the shoulder. These are more of a streetwear style, designed for maximum comfort. They are roomier in the sleeves and a tad oversized. The quality of the fabric is noticeably softer than your average hoodie. 

Our Original Hoodies are a standard fit, with a tapered waistband designed to be flipped under the hoodie, as styled in the product photos. They are no different in terms of heaviness. Take a look at the size guide on the product page for specific recommendations. 

It is important to note that both of these hoodie types are medium-heavyweight hoodies. They should do the job year-round. We wear ours in Utah and California throughout the year.

Please reach out via Direct Message over Instagram: @dandyworldwide

We understand that you may be looking for more size options beyond small, medium, large, and extra large. However, at this time, our small business is not able to offer more sizes due to limitations in our manufacturing and inventory processes.

We are aware of the demand for a wider range of sizes, and we want to assure you that we are working on expanding our size options. As a small business, we have to balance our desire to provide more choices for our customers with our financial resources.

We also understand that size inclusivity is important, and we apologize for not being able to offer a wider range of sizes at this time. We recognize that everyone should be able to find clothing that fits comfortably and makes them feel confident.

We appreciate your understanding and hope that you will continue to support our small business. Your loyalty and feedback are important to us, and we will continue to work hard to meet your needs and provide greater size inclusivity in the future.

Click here to visit our return policy page. 

WE DO NOT OFFER EXCHANGES. Instead, we offer returns and you may reorder the product or size you want. We recommend reordering quickly before your size is sold out.

Please do NOT email us about a return, instead, simply follow the return instructions found on the Return Policy linked above. Thank you!

We do NOT offer exchanges. We apologize for any inconvenience, but due to our store inventory moving quickly, we are not able to offer exchanges on our products at this time. We encourage customers to carefully review our size guide prior to purchase. If you need a new size, we recommend returning and re-ordering. We do offer returns for products that meet our return policy guidelines.

 As a brand-new small business, we strive to offer competitive prices and provide high-quality products to our customers. Unfortunately, due to our limited inventory and resources, we are not able to offer exchanges on our products at this time. We encourage customers to carefully review their purchases. We DO offer returns for products that meet our return policy guidelines. We appreciate your understanding and support as we continue to grow and improve our services.

Returns are usually PROCESSED in 2-5 business from when the product is delivered to our facility. 

The length of time it takes for you to receive a refund after the return is processed can depend on various factors, such as the payment method used and your bank processing time. Here are some general estimates for common payment methods:

  • Credit or Debit Card: Refunds can take 5-10 business days to show up on your account, depending on the card issuer and your bank.
  • PayPal: Refunds to your PayPal account are usually instantaneous, but it may take a few business days for the funds to appear in your bank account if you transferred the money out of your PayPal account.
  • Apple Pay or Google Pay: Refunds to mobile wallet payments may take 1-3 business days to show up on your account, depending on your bank.

Shipping time estimations are provided in the shipping method chosen at checkout. Keep in mind that orders are usually shipped out from our facility 1-2 business days after the order date, and the estimations are intended for when packages are received by our shipping partners!

We make every effort to ensure that your order is processed and shipped in a timely manner. However, we cannot control external factors such as weather, natural disasters, or carrier delays that may impact the delivery time of your order.

As a result, we cannot guarantee a specific delivery date or time and we are not responsible for any shipping delays that may occur once your order has been shipped. We apologize for any inconvenience this may cause.

Please note that we do not offer refunds for shipping charges due to delays caused by external factors. We understand that this may be frustrating, but we hope you understand that we have no control over these circumstances.

Shipments are occasionally prematurely marked DELIVERED by the post office. Please allow a few business days for the package to arrive after it has been marked as DELIVERED.

It's been a few days since being marked delivered and it's still not here. What now?

If you included Route+ Package Protection on your order, you can arrange for a reorder to be sent ASAP. Enter your order number and email HERE. 

Route+ requires that you wait 5 days from the date that the package was marked DELIVERED in order to have a replacement sent. Route will take care of the rest upon approval. 

If you opted out of package protection on your order, we recommend reaching out to your local post office. The vast majority of the time, the post office is able to assist in locating a missing package that is wrongfully marked delivered. We are unable to assist with shipping-related questions once a package has been turned over to the shipping service. 

If you chose to include Route+ (package protection) at the time of checkout, you have received a confirmation email from Route with a link to file a claim to arrange a replacement package.  Route+ is our shipping protection partner, and will get you a replacement in no time! 

To arrange a replacement, you can also easily file a claim here: https://claims.route.com/

Unfortunately, if you did NOT include Route+ package protection at checkout, we are unable to help you with any shipping issues. 

If you are having trouble with filing a claim to receive a replacement, CLICK HERE to find out HOW and WHEN to file an Order Issue with Route.

**Due to a recent online trend of abusing replacements of missing/stolen packages, we have decided to implement Route+ package protection. Once your package has been shipped, we are unable to replace packages that are not covered by Route+ package protection. Route+ is available during checkout. We highly encourage using Route to avoid being left empty-handed from a stolen or missing package**

Order tracking is emailed or texted, depending on what you chose at checkout. Click here to track your order 

Occasionally when there is higher-than-usual order volume, our fulfillment team may send an incorrect size or product, or miss a produt altogether. If this is the case please CONTACT US and we will right our wrong ASAP!