Frequently Asked Questions

Help Center

Help Center

Click here to visit our return policy page. 

WE DO NOT OFFER EXCHANGES. Instead, we offer returns and you may reorder the product or size you want. We recommend reordering quickly before your size is sold out.

Please do NOT email us about a return, instead, simply follow the return instructions found on the Return Policy linked above. Thank you!

All of our hoodies are UNISEX (men's) sizes. Please check the floating "Size Guide" tab on the right side of each product page for size recommendations. 

Currently, we have two types of hoodie fits. Our Premium "Oversized Lux Hoodies" and our Original Hoodies. 

Our Premium "Oversized Lux Hoodies" are a raglan fit, meaning they are seamless at the shoulder. These are more of a streetwear style, designed for maximum comfort. They are roomier in the sleeves and a tad oversized. The quality of the fabric is noticeably softer than your average hoodie. 

Our Original Hoodies are a standard fit, with a tapered waistband designed to be flipped under the hoodie, as styled in the product photos. They are no different in terms of heaviness. Take a look at the size guide on the product page for specific recommendations. 

It is important to note that both of these hoodie types are medium-heavyweight hoodies. They should do the job year round. We wear ours in Utah and California year-round!

UPDATE 10/14/22: **Due to a recent online trend of abusing replacements of missing/stolen packages, we have decided to implement Route+ package protection. Once your package has been shipped, we are unable to replace packages that are not covered by Route+ package protection. Route+ is available during checkout. We highly encourage using Route to avoid being left empty-handed from a stolen or missing package**

If you chose to include Route+ (package protection) at checkout, you have received a confirmation email from Route with a link to file a claim. Route+ is shipping insurance Dandy partners with and is very reliable and will get you a replacement in no time! Unfortunately, if you did not include Route+ package protection at checkout, we are unable to help you with any shipping issues. 

You can also easily file a claim here: https://claims.route.com/

FIRST READ FROM ROUTE'S WEBSITE :

"Order issues for packages marked "delivered" yet not received, and where there is no evidence of “porch piracy,” must be made 5 days after “delivery date,” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises. If you did not include package protection with Route+, we are unable to assist you with a missing package. In this case, we highly recommend working with your local post office on locating a missing pakage". 

If you chose to include Route+ (package protection) at the time of checkout, you have received a confirmation email from Route with a link to file a claim to arrange a replacement package.  Route+ is shipping insurance Dandy partners with, and is very reliable and will get you a replacement in no time! Unfortunately, if you did NOT include Route+ package protection at checkout, we are unable to help you with any shipping issues. 

To arrange a replacement, you can also easily file a claim here: https://claims.route.com/

If you are having trouble with filing a claim to receive a replacement, CLICK HERE to find out HOW and WHEN to file an Order Issue with Route.

**Due to a recent online trend of abusing replacements of missing/stolen packages, we have decided to implement Route+ package protection. Once your package has been shipped, we are unable to replace packages that are not covered by Route+ package protection. Route+ is available during checkout. We highly encourage using Route to avoid being left empty-handed from a stolen or missing package**

If you received a product or size that you did not order, please reach out to us using our website's contact form. Be sure to include your name and order number and we will get you a replacement on the way!

We will arrange return postage and a replacement order with the correct item you ordered.  

Why did this happen? 

Occasionally, our fulfillment team gets overwhelmed with orders and makes an error or a product's outer packaging is mislabeled. If this is the case, we are so sorry!

Currently, we ship to USA, Canada, Mexico, Australia, New Zealand, Singapore, South Korea, Hong Kong, and Isreal.  Follow our Instagram for updates on shipping regions. 

Our packages ship in 5-10 days (Economy) and 3-7 days (Fast Shipping). This is not from the time of purchase! This is from the time we deliver your package to DHL ecommerce. We ship out orders Monday, Wednesday, and Friday. Also remember, we can only ship out packages on BUSINESS DAYS! If you order on Friday night, it will not be shipped out until Monday.

DHL ecommerce does not include non-business days in their delivery estimations. 

!!!Due to worker shortages related to COVID-19, packages are occasionally delayed by 24-72 hours!!!

Due to worker shortages related to COVID-19, packages may be delayed by an extra business day or two. 

Our packages ship in 6-10 days (Economy) and 3-7 days (Fast Shipping). This is not from the time of purchase! This is from the time we deliver your package to DHL ecommerce. We ship out orders Monday, Wednesday, and Friday. Also remember, we can only ship out packages on BUSINESS DAYS! If you order on Friday night, it will not be shipped out until Monday.

DHL ecommerce does not include non-business days in their delivery estimations. 

To preserve embroidery, we recommend flipping your garment inside-out before washing. 

To prevent shrinking, wash on the lowest heat setting on a low agitation setting.

To prevent shrinking, Dry on the lowest heat setting (but we recommend air drying).

Wash instructions may differ according to fabric composition.